FAQ

Materials differ by product: the collection includes paper goods, magnetic page markers, wood reading tools, and mixed-material gift items. Check the Specifications section on the individual product page for the material and finish of the item you are considering.

Select from the options shown on the product page. The listed dimensions, colors, and quantities apply only to that product; if an option is not displayed, it is not currently available.

Keep journals, cards, tabs, and wooden items dry. Wipe solid surfaces gently with a soft, dry cloth and avoid soaking, abrasive cleaners, prolonged heat, or direct sunlight. Always follow any product-specific care note shown on the product page.

Shipping availability, cost, and the estimated delivery window are calculated for your destination and displayed at checkout before payment.

If tracking is available for your shipment, it will be included in the shipping confirmation. If the tracking page has not updated after the carrier receives the parcel, allow additional time for the first scan.

Return eligibility follows the current Return Policy linked in the store. Before sending anything back, email support@casaflores.shop with your order number and the item you would like to return.

Email support@casaflores.shop as soon as possible with your order number and requested change. We will review the request, but changes or cancellations cannot be guaranteed after fulfillment has started.

Email support@casaflores.shop with your order number, a description of the issue, and clear photos of the item and packaging so the order can be reviewed.